Last updated: 10 November 2026
These Terms and Conditions apply to services supplied by SV LondonUK Ltd, trading as SV London UK (“we”, “us” or “our”).
Company number: 17469761
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: svlondonuk.com
Support: support@svlondonuk.com
By purchasing or using our services, you agree to these Terms and Conditions.
1. Our Services
SV LondonUK Ltd provides technology and security services. These include Personal VPN and Fire TV VPN subscriptions, dedicated private VPN and network configuration, business cloud servers, secure business email, WordPress website services, firewall and website security, monitoring and related technical support.
Some services are supplied on a recurring subscription basis, while other services are individually quoted according to the customer’s requirements.
2. Personal and Fire TV VPN Subscriptions
Personal VPN and Fire TV VPN (Firestick) subscriptions are available on monthly and annual billing plans.
The current plans are:
Monthly Personal VPN: £5.50 per month
Annual Personal VPN: £50 per year
Monthly Fire TV VPN: £5.50 per month
Annual Fire TV VPN: £50 per year
Each Personal VPN or Fire TV VPN subscription covers one device only. A separate subscription is needed for each additional device.
Personal VPN subscriptions use WireGuard on compatible devices. Fire TV VPN subscriptions are for compatible Amazon Fire TV and Firestick devices using our Fire TV VPN app and an activation code. Fire TV app customers do not receive a WireGuard QR code or configuration file.
The applicable price and billing frequency will be clearly displayed before the customer places an order.
3. Automatic Renewal
Personal VPN and Fire TV VPN subscriptions automatically renew using the payment method provided at checkout until cancelled.
Monthly subscriptions are charged every month.
Annual subscriptions are charged every year.
By placing a subscription order, the customer authorises SV LondonUK Ltd and its payment provider to collect the recurring subscription charge at the stated interval.
Customers can cancel an active subscription through their My Account area on our website. Cancellation prevents future renewal payments but does not normally terminate access that has already been paid for before the end of the current billing period.
We aim to explain renewal terms and cancellation options clearly before purchase and to make cancellation straightforward.
4. Payment Processing
Online card payments are processed securely by our third-party payment provider, Stripe.
SV LondonUK Ltd does not receive or store customers’ complete payment card numbers.
Payment must be successfully authorised before a paid service is activated unless we have agreed alternative payment arrangements in writing.
5. Service Activation
VPN services are normally configured after payment has been successfully received and the information necessary to configure the service has been provided.
Where a customer expressly requests that a service begins during an applicable statutory cancellation period, we may start providing it in line with the customer’s request and any legal requirements.
For distance service contracts, UK consumers generally have a 14-day cancellation period. Where a customer specifically requests that a service starts during that period and then cancels, the trader may in appropriate circumstances charge a proportionate amount for service already supplied.
Nothing in these Terms limits any statutory rights that cannot legally be excluded.
6. Cancellation of a Subscription
Customers may cancel their subscription through:
My Account → Subscriptions
on the SV LondonUK Ltd website.
Customers may also contact:
for assistance.
There is no cancellation fee for cancelling a Personal VPN or Fire TV VPN subscription.
Cancellation stops future renewals. Unless a refund is required by law or expressly agreed by us, the service will normally remain available until the end of the period already paid for.
7. Refunds
Refund requests will be considered in accordance with applicable UK consumer law.
Where a service has already begun at the customer’s express request during a statutory cancellation period, any refund may take account of the proportion of the service already supplied where permitted by law.
Nothing in this section affects a customer’s statutory rights where a service has not been provided with reasonable care and skill or has otherwise failed to meet legal requirements.
8. Acceptable Use
Customers must not use SV LondonUK Ltd services for unlawful, abusive or malicious activity.
This includes using the service to distribute malware, conduct unauthorised access or attacks against computer systems, distribute unlawful material, commit fraud, send unsolicited bulk communications, or deliberately interfere with networks or services.
We may suspend or terminate a service where reasonably necessary to protect our systems, other users, third parties or comply with legal obligations.
9. VPN Service Limitations
A VPN encrypts traffic between a customer’s device and the VPN server and can help protect network communications and privacy.
A VPN does not provide complete anonymity and cannot prevent every form of tracking, malware, phishing, compromised accounts or unsafe activity.
Customers remain responsible for maintaining appropriate device security, passwords, software updates and other reasonable security precautions.
10. Availability and Maintenance
We aim to provide reliable services but cannot guarantee uninterrupted or error-free availability.
Temporary interruption may occur because of maintenance, software updates, infrastructure failure, third-party service disruption, security incidents or circumstances outside our reasonable control.
Where reasonably possible, we will seek to minimise disruption and restore affected services promptly.
11. Customer Responsibilities
Customers are responsible for providing accurate information required to configure their services and for keeping their account and login information secure.
VPN credentials, private keys, configuration files and account passwords must not be shared with unauthorised persons.
Customers should notify us promptly if they believe their credentials or devices have been compromised.
12. Bespoke and Business Services
Business cloud servers, dedicated private VPN servers, site-to-site VPNs, secure business email, WordPress website services, firewall hardening and other bespoke services are supplied under an individual quotation or agreed scope of work.
Before work begins, the agreed quotation or scope of work will set out the services, applicable fees, any ongoing hosting or maintenance charges, and any third-party costs where relevant.
Where a quotation contains terms specific to a project, those terms will apply alongside these Terms and Conditions.
Infrastructure configured for a customer may be owned or contracted directly by that customer rather than hosted or owned by SV LondonUK Ltd.
13. Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
We do not seek to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
UK consumer terms cannot lawfully remove responsibility for matters where legislation makes such exclusions ineffective.
To the extent permitted by law, we are not responsible for losses caused by misuse of a service, compromised customer devices or credentials, third-party systems outside our control, or a customer’s failure to follow reasonable security advice.
14. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
Payment information is processed by the relevant payment provider in accordance with its own privacy and security arrangements.
15. Changes to These Terms
We may update these Terms where reasonably necessary, for example because of changes to our services, payment arrangements or legal requirements.
Changes will not remove statutory rights and will not retrospectively impose unfair obligations on customers.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Consumers retain any mandatory rights available to them under applicable consumer law.
17. Contact
Questions concerning these Terms or an SV LondonUK Ltd service can be sent to:
SV LondonUK Ltd
Trading as SV London UK
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: support@svlondonuk.com
Website: svlondonuk.com