Last updated: 27 September 2026
This Refund and Cancellation Policy explains how cancellations and refunds are handled for services purchased from SV LondonUK Ltd.
1. VPN Subscriptions
SV LondonUK Ltd provides subscription-based VPN services, including monthly and annual plans.
Customers purchasing online may have the right to cancel their contract within 14 days of entering into the contract, subject to applicable UK consumer law. Legislation.gov.uk
2. Immediate Activation of Your VPN
Our VPN services are normally provisioned and made available shortly after a successful purchase.
Where you ask us to begin providing the service during the 14-day cancellation period, you acknowledge that the service will begin before that cancellation period has expired.
If you cancel after the service has started, we may, where permitted by law, deduct a reasonable and proportionate amount for the service already supplied up to the date of cancellation. Which?
3. Requesting a Cancellation or Refund
To request cancellation of a VPN subscription or ask about a refund, please contact:
SV LondonUK Ltd
Email: support@svlondonuk.com
Please include the email address used for your purchase and your order number where available.
4. Refund Processing
Where a refund is due, it will normally be issued to the original payment method.
Refunds required following a valid cancellation will be processed in accordance with applicable consumer law. For service contracts, this will generally be within 14 days of the date we are informed of the cancellation. Legislation.gov.uk
The time taken for the refund to appear in your account may also depend on your bank or payment provider.
5. Faulty or Unavailable Service
If your VPN service does not work as described, cannot be provided, or develops a fault, please contact our Support Team.
We will first make reasonable efforts to investigate and resolve the problem. Where the service cannot reasonably be restored or supplied as agreed, we will provide an appropriate remedy, which may include a refund where required by law.
Nothing in this policy affects your statutory consumer rights.
6. Subscription Renewals
Monthly and annual VPN subscriptions may renew automatically where this was stated when the subscription was purchased.
Customers may request cancellation of future renewals by contacting our Support Team.
Cancellation of a subscription prevents future charges once the cancellation becomes effective but does not automatically mean that previous valid subscription payments are refundable.
Any statutory cancellation or refund rights that apply will continue to be respected.
7. Dedicated and Bespoke Services
Dedicated server configuration, business server configuration, family server services and other individually configured services may involve work carried out specifically for the customer.
Where work has already begun at the customer’s request, any refund may take into account work already completed, to the extent permitted by applicable law.
8. Changes to This Policy
SV LondonUK Ltd may update this policy from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be published on our website.
SV LondonUK Ltd
Registered in England & Wales
Company No. 17469761
Website: svlondonuk.com